Front Office Manager

Roles and Responsibilities

• Manage front office operations, ensuring a smooth check-in/check-out process for guests.
• Handle guest complaints and feedback in a professional manner to resolve issues promptly.
• Supervise reception staff, providing guidance on telephone handling and guest relations.
• Maintain accurate records of guest transactions and maintain confidentiality.
• Coordinate with other departments (e.g., housekeeping) to ensure seamless service delivery.