Front Office Manager

Responsibilities:

• Oversee the daily operations of the hotel, including managing the front desk staff and ensuring smooth check-in and check-out processes
• Provide exceptional customer service to guests, addressing any inquiries or concerns promptly and professionally
• Manage guest relations, ensuring a positive experience throughout their stay
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests with their needs
• Handle guest requests and complaints, resolving issues in a timely and satisfactory manner
• Conduct night audits to ensure accuracy of guest accounts and financial transactions
• Train and supervise front office staff, providing guidance and support as needed
• Maintain a clean and organized front desk area

Skills:

• Excellent customer service skills with a friendly and professional demeanor
• Strong communication skills, both verbal and written
• Multilingual abilities, with proficiency in [languages]
• Proficient in using phone systems and other office equipment
• Knowledge of front desk operations and hotel procedures
• Attention to detail and ability to multitask in a fast-paced environment
• Strong problem-solving skills to handle guest complaints or issues effectively
• Experience with night audit procedures is a plus

We offer competitive compensation and benefits packages. Join our team of hospitality professionals and contribute to creating memorable experiences for our guests.

Note: Please do not include any contact information such as email or phone number in the job description.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person