Front Office Manager

• Customer Handling: Greet customers, understand their vehicle service requirements, and ensure a professional customer experience.
• Service Coordination: Coordinate with service advisors, technicians, and the workshop manager for smooth operations.
• Job Card Management: Ensure accurate preparation, updating, and closure of vehicle job cards.
• Appointments: Manage service bookings, customer appointments, and vehicle delivery schedules.
• Billing & Payments: Supervise service invoices, estimates, payments, and billing accuracy.
• Customer Communication: Provide timely updates on repair status, costs, and delivery timelines.
• Complaint Management: Handle customer complaints and ensure prompt resolution and satisfaction.
• Team Management: Supervise front office staff and ensure adherence to company policies and service standards.
• Records & Reporting: Maintain customer databases, service records, daily reports, and related documentation.
• Customer Satisfaction: Monitor feedback, improve service quality, and support customer retention and workshop business growth.

Pay: ₹45,000.00 - ₹55,000.00 per month

Benefits:

• Health insurance
• Internet reimbursement
• Paid sick time
• Provident Fund

Work Location: In person