Front Office Manager

Lesante Cape is looking to welcome passionate hospitality professionals to its team for the 2027 season.

Front Office Manager

Set on the beautiful island of Zakynthos, Lesante Cape is more than a luxury resort – it is a village by the sea, created around the authentic spirit of the island. Inspired by Zakynthian architecture, traditions and way of life, the resort brings together exceptional hospitality, local gastronomy, nature and culture in a setting designed to feel both refined and genuinely connected to its place.

Home to 85 suites and 12 private villas, Lesante Cape offers a world of experiences through five distinctive restaurants, five bars, a wellness spa, private beach, vineyard, cultural museum and traditional village square – all designed to celebrate the essence of Zakynthos.

Family-owned and family-led, Lesante Cape carries a deeply personal approach to hospitality. We believe that true luxury is created by people – through genuine care, attention to detail and a shared passion for making every guest feel at home.

Key responsibilities

• Reporting to the Operations Manager
• Manage Front Office department.
• Ensure implementation of brand standards from all employees in charge.
• Inspect and coordinate all Department for cleanliness, ambience, service readiness, health and safety standards, staff and hospitality culture.
• Manage and motivate the teams in order to improve sales and quality.
• Deliver finance, cost and payroll targets.
• Monitor level of customer service by analyzing Guest Satisfaction.
• Work in partnership with all HODs to ensure guest’s needs are exceeded regarding room requirements.
• Maintain effective communication with all related departments.
• Oversee recruitment and hiring for the Department.
• Ensure all employees adhere to company grooming standards.
• Lead by example demonstrating self-confidence, energy and enthusiasm.
• Previous experience with LQA and / or Forbes Standards will be considered a strong advantage.

Απαραίτητα Προσόντα:

Best candidate’s profile

• Degree in Hospitality/Tourism
• Minimum of 2 years’ experience in a comparable position in luxury hotel operations
• Computer Literacy and familiarity with Hospitality software (Opera, Fidelio)
• Fluency in Greek and English an extra language would be a plus.
• Prior LHW experience, in a similar position would be considered an asset.
• Hands-on leader
• Dedication and willingness to go above and beyond.
• Passion for delivering exceptional levels of guest service

Παροχές:

Lesante Collection offers:

• competitive remuneration package including accommodation and 3 meals per day
• career development opportunities
• continuous training
• friendly work environment