Front Office Manager

Overview

We are seeking an energetic and highly organized Front Office Manager to lead our front desk operations and deliver exceptional guest experiences. In this pivotal role, you will oversee daily front office activities, ensure smooth check-in and check-out processes, and maintain high standards of customer service. Your leadership will foster a welcoming environment for guests and support the overall success of our hospitality team. If you thrive in a dynamic setting, possess strong communication skills, and have a passion for hospitality management, this opportunity is perfect for you!

Responsibilities

• Supervise front desk staff to ensure efficient check-in, check-out, and guest services.
• Manage reservations using property management system (PEP) platform.
• Provide outstanding customer service by addressing guest inquiries, resolving issues promptly, and enhancing guest relations.
• Oversee phone communication using multi-line phone systems, maintaining professional phone etiquette at all times.
• Implement hotel emergency procedures to ensure guest safety and operational continuity.
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs and uphold service standards.
• Handle night audit responsibilities, reconciling accounts and preparing reports to ensure financial accuracy.

Experience

• Proven experience in hospitality management or hotel front desk operations.
• Strong knowledge of hotel management system (PEP) platform.
• Excellent customer service skills with a focus on problem-solving and client communication.
• Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively.
• Familiarity with hotel emergency procedures, guest relations, and front desk operations including night audits.
• Exceptional phone etiquette skills for handling inquiries via multi-line phone systems confidently.
• Previous experience in hospitality reservation systems and property management is preferred.

Join the DoubleTree by Hilton Phoenix North in creating memorable experiences for our guests by leading with enthusiasm, professionalism, and a genuine passion for hospitality!

Pay: From $58,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person