Front Office Manager

Front Office Manager

If you want to grow from handling inquiries into directing first impressions and parent experiences, this is the right opportunity for you.

In our school, the Front Office is the face of our brand and hospitality hub. This role carries the responsibility of understanding child and parent behaviour, supporting the learning process with clear information, and coordinating smoothly with teachers and school leaders.

Join us to manage relationships with empathy and ensure every interaction supports the child's educational journey.

Mindset & Skillset

• Primary Mindset – Focuses on the Parent Experience.
• People Management – Empowers the team to solve problems autonomously.
• Problem Solving – De-escalates conflicts with immediate, creative solutions.
• Language & Communication – High Emotional Intelligence (EQ); tailoring communication and tone to every visitor.
• Conflict Resolution – Relationship-focused; finding "win-win" solutions for parents.
• Data & Digital Literacy – CRM mastery; tracking parent journeys from inquiry to admission.
• Collaboration – Liaison hub connecting Marketing, Administration, Academic Team, and Parents.
• Strategic Planning – Conversion strategy; analysing inquiry data to improve admissions.
• Ethics & Integrity – Privacy guardian; handling sensitive family data with complete discretion.
• Growth Mindset – Customer service training; continuously refining the school's "welcome" protocol.

What You Will Gain

After spending time with our school, you'll grow into a growth strategist. Key gains include:

• High visibility leading admissions, directly impacting school expansion.
• CRM and customer journey expertise for seamless parent experiences.
• Team empowerment skills, developing autonomous problem-solvers.
• Conversion analysis abilities to refine strategies and increase enrolments.
• Reputation as the school's hospitality hub, building lasting community trust.
• Leadership experience in a high-energy role shaping the school's public face.

Key ResponsibilitiesFront Desk & Reception Management

• Manage daily front office and reception operations.
• Greet parents, students, and visitors professionally while handling inquiries.
• Answer and route phone calls with proper etiquette.
• Maintain visitor logs, issue visitor passes, and ensure security protocols.
• Schedule appointments and coordinate meetings with school management.
• Ensure a clean, organized, and welcoming front office.

Admissions & Student Services

• Coordinate the student admission process, including document collection and verification.
• Prepare admission letters, ID cards, and admission-related records.
• Provide accurate information to prospective parents regarding admissions and school programmes.
• Maintain admission databases and follow up on enquiries.
• Coordinate with academic departments regarding admission tests and schedules.

Communication & Documentation

• Prepare and circulate official school communications and notices.
• Manage incoming and outgoing correspondence.
• Maintain systematic filing and documentation.
• Create and update official letter and document templates.
• Coordinate communication between departments and external stakeholders.

Administrative & Operational Support

• Provide administrative support to school leadership and departments.
• Assist in organizing meetings, events, and school programmes.
• Manage petty cash and basic financial records as assigned.
• Coordinate with vendors, service providers, and contractors.

Database & Staff Management

• Maintain accurate student and staff databases with confidentiality.
• Generate reports and data for management review.
• Supervise, train, and guide front office support staff.
• Monitor staff performance and ensure professional conduct.

Qualifications & Experience

• Bachelor's degree in Business Administration, Office Management, or a related field.
• Diploma in Office Administration or Front Office Management (preferred).
• Minimum 1 year of experience in front office, reception, or administrative roles.
• Experience in educational institutions or customer-facing environments is preferred.

Skills & Personal Attributes

• Excellent communication and interpersonal skills.
• Strong organizational, multitasking, and problem-solving abilities.
• Proficiency in MS Office and school management systems.
• Professional demeanour with a service-oriented mindset.
• High standards of confidentiality, reliability, and teamwork.

Commitment Requirement

Candidates must commit to a minimum tenure of three (3) years with the institution to ensure continuity, administrative stability, and effective front office operations.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person