Front Office Manager

Position Summary:

At Hilton, hospitality is at the heart of everything we do. The Front Office Manager is responsible for leading the Front Desk team to deliver exceptional guest experiences while ensuring efficient day-to-day front office operations. This role oversees guest services, team development, revenue opportunities, and operational excellence, creating a welcoming environment that reflects Hilton's commitment to hospitality.

Key Responsibilities:

• Lead, coach, and develop Front Desk team members to deliver outstanding guest service.
• Ensure all guests receive a warm welcome and personalized service throughout their stay.
• Oversee daily Front Office operations, including check-in/check-out processes, room assignments, and guest requests.
• Resolve guest concerns professionally and promptly to ensure guest satisfaction.
• Monitor guest feedback, online reviews, and service recovery opportunities.
• Manage Front Desk scheduling, payroll, and labor costs.
• Ensure compliance with Hilton brand standards, policies, and procedures
• Collaborate with Housekeeping, Maintenance, Sales, and other departments to optimize the guest experience.
• Support revenue management efforts by maximizing room inventory and upselling opportunities.
• Maintain accurate cash handling, billing, and audit procedures.
• Assist with recruitment, onboarding, training, and performance management of team members.
• Great organization skills

Qualifications:

• Minimum 2 years of hotel front office supervisory or management experience preferred.
• Hilton experience preferred.
• Strong leadership, communication, and problem-solving skills.
• Proficiency with hotel PMS systems.
• Ability to work flexible schedules, including weekends and holidays.
• Strong organizational skills and ability to manage multiple priorities.
• Passion for hospitality and guest service excellence.

What We're Looking For:

• A positive, service-focused leader who inspires their team.
• Someone who thrives in a fast-paced environment and enjoys creating memorable guest experiences.
• A professional who leads by example and embraces Hilton's culture of hospitality, integrity, teamwork, and accountability.

Pay: From $40,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person