Front Office Manager for Clinic

About the role

Responsible for managing the clinic's front office operation and ensuring a smooth, professional, and welcoming patient journey from appointment booking and arrival through payment and follow-up.

Key responsibilities

• Manage daily front office and reception operations.
• Supervise and schedule Front Office/Reception staff.
• Ensure patients and guests receive professional, friendly, and efficient service.
• Manage patient registration, appointments, inquiries, payments, and scheduling.
• Ensure accurate patient records and administrative documentation.
• Handle patient complaints, requests, and service recovery.
• Monitor waiting times and coordinate closely with doctors, nurses, and therapists.
• Manage phone calls, WhatsApp, email, and other patient communication channels.
• Monitor daily sales, bookings, payment collection, and front office reports.
• Support clinic sales and appointment conversion while maintaining appropriate service standards.

About you

• Minimum Diploma/Bachelor's degree, preferably Hospitality, Business Administration, Healthcare Administration, or related field.
• Minimum 2–3 years of Front Office/Guest Relations/Clinic Reception experience.
• Previous supervisory or leadership experience preferred.
• Excellent communication and customer service skills.
• Strong administrative and organizational skills.
• Comfortable handling booking systems, POS/payment systems, WhatsApp, and basic reporting.
• Good English communication, particularly for international patients.
• Professional appearance and strong service orientation.