Front Office Manager - Limited Service

Job Summary

Our company is looking for an experienced limited service Front Office Manager to oversee and manage daily operations in its franchised hotel, provide leadership, drive overall service excellence and achieve profitability goals.

Responsibilities and Duties

The Front Office Manager would be capable of managing daily operations and providing leadership in the property's ongoing effort to deliver superior service and meeting profitability targets. Specifically, the FOM would be responsible for the effective following of tasks including but not limited to:

• Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
• Follow and maintain corporate policies and procedures
• Ensure guest and team member satisfaction
• Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview and train team members to effectively perform tasks and duties
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
• Serve as primary liaison between the property, corporate officers and hotel ownership

Qualifications and Skills

Basic Qualifications:

• Minimum 2 years of Front Office or Assistant General Manager experience
• Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration
• Strong leadership experience

Preferred Qualifications:

• Exposure in operating mid-scale and/or upper-midscale hotels
• Exposure and knowledge in the local and regional market

Accountability:

• This position reports directly to corporate officers and and hotel ownership.

Benefits

• The position offers a competitive salary package

Job Type: Full-Time Salary Position

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Relocate:

• Orlando, FL 32821: Relocate before starting work (Required)

Work Location: In person