Front Office Manager(Hotel)

job Responsibilities Front Office / Duty Manager

• Manage day-to-day front office operations including check-in, check-out, and guest services
• Supervise, schedule, and train front office staff to maintain service standards
• Ensure excellent guest experience and handle inquiries, complaints, and special requests
• Maintain compliance with front office SOPs, policies, and procedures
• Coordinate with other departments for smooth hotel operations
• Monitor room occupancy, ARR, and guest feedback on a daily basis
• Maintain master key control and front office records
• Handle billing, cash transactions, and basic revenue-related activities
• Ensure proper logging and delivery of guest messages, mail, and packages
• Support marketing and corporate guest coordination activities