Front Office Night Auditor

About Us :

Austin Leisure Sdn. Bhd. is subsidiary company to Austin Heights Group is an established property development and management company involved in residential, commercial, and hospitality operations. We are committed to maintaining high standards in property management, facilities maintenance, and customer service.

With a dedicated team and growing portfolio, Austin Heights Group continues to focus on delivering quality services, maintaining safe and well-managed environments, and creating positive experiences for tenants, guests, and the community.

We believe in building a supportive and professional working environment where employees can grow and contribute to the continued success of the organization.

Job Summary

The Night Auditor is responsible to reconciles daily transactions, completes end of day audit procedures and prepares accurate reports for management review. This position ensures that revenue postings, billing adjustments and cash handling are accurate and complete before the start of the new business day.

The role also provides overnight front desk coverage, responds to guest enquiries and incidents, and acts as the primary on-site contact for safety and security matters during the night shift. The Night Auditor works with limited supervision and must ensure continuity and accuracy of records for handover to day staff.

Key Responsibilities

• Guest Services: Check in and check out guests, handle reservations, respond to inquiries, and assist with special requests or VIP arrivals, ensuring a welcoming and professional experience throughout the night shift
• Accounting and Auditing: Reconcile daily financial transactions, balance cash drawers, process invoices, verify room charges, and prepare end-of-day reports for management
• Operational Duties: Maintain room status updates in coordination with housekeeping, monitor hotel systems, run daily flash and morning reports, and ensure all point-of-sale and property management systems are accurate and operational
• Communication and Coordination: Serve as a liaison between departments, report discrepancies, and provide updates to management on overnight activities

Requirements

• Diploma/Degree in Hospitality, Customer Service, Hotel Management or related field
• 1–3 years experience in hotel (Fresh graduates with relevant training may be considered)
• Good communication and negotiation skills
• Basic knowledge of hospitality laws and agreements
• Able to work weekends or public holidays
• Prefer candidate staying at Johor Bahru Area
• Proficient in Microsoft Office
• Must be a Malaysian citizen

Perks and benefits:

• Medical Expenses, Group Personal Accident, Free Parking, Annual Leave, Sports