Front Office / Nurse Associate

Job Summary

The Nurse / Front Office Associate is responsible for providing basic medical assistance to guests and employees while supporting front office operations. This role ensures the health and safety of guests and staff and assists with guest services to maintain a high level of hospitality and care.

Key Responsibilities:

• Provide first aid and basic medical assistance to guests and employees when needed.
• Respond to medical emergencies and coordinate with nearby hospitals or clinics when necessary.
• Monitor and maintain the resort clinic or medical supplies and equipment.
• Administer basic medication and treatment as needed in accordance with medical guidelines.
• Maintain accurate medical records and incident reports.
• Conduct health monitoring of employees when required (e.g., health checks or wellness monitoring).
• Ensure compliance with health, safety, and sanitation standards.

Front Office Duties

• Assist with guest check-in and check-out procedures when assigned.
• Respond to guest inquiries and requests professionally and promptly.
• Coordinate with other departments to ensure guest satisfaction and service delivery.
• Handle guest concerns or complaints and escalate when necessary.
• Maintain proper documentation and guest records in the front office system.
• Provide information about resort facilities, services, and activities.

Qualifications

• Bachelor’s Degree in Nursing.
• Registered Nurse (RN) with a valid PRC License is preferred.
• At least internship experience in a hospital setting.
• Basic knowledge of first aid, CPR, and emergency response.
• Good communication and customer service skills.
• Ability to remain calm and professional during medical emergencies.
• Willing to work shifting schedules, weekends, and holidays.

Skills and Competencies

• Patient care and first aid
• Customer service orientation
• Communication and interpersonal skills
• Problem-solving and emergency response
• Attention to detail and record keeping