Front Office Officer

About the role

This is a Front Office role providing professional, courteous, and service-minded assistance to internal and external customers, guests, and visitors in a hospitality environment.

Key responsibilities

• Provide professional, courteous, and service-minded assistance to internal and external customers
• Welcome, assist, and provide information to guests, visitors, and VIP/VVIP guests
• Handle telephone inquiries and provide accurate information to customers
• Support Business Center services and assist customers with their requests
• Provide information and assistance regarding venue facilities, event areas, and available services
• Handle customer inquiries, requests, and complaints, and coordinate with relevant teams for appropriate solutions
• Handle Lost & Found procedures, including receiving, recording, safekeeping, and coordinating the return of lost items
• Coordinate with internal departments and relevant teams to ensure smooth service operations
• Monitor service areas to ensure cleanliness, readiness, and compliance with service standards
• Support events and other Front Office activities as assigned by the supervisor

About you

• Bachelor's degree in any field
• At least 1 year of experience in hospitality, customer service, front office, or a related service field
• Pleasant personality with a professional appearance and a strong service-oriented mindset
• Good interpersonal and communication skills
• Good problem-solving skills and ability to handle customer situations appropriately
• Ability to work well under pressure and in a fast-paced environment
• Good command of English, both spoken and written
• Good computer skills, especially Microsoft Office
• Able to work flexible hours, including weekends and public holidays, according to the work schedule