Front Office Officer

Company Overview

Founded in 1875, the Young Women’s Christian Association (YWCA) of Singapore empowers women from low-income families through holistic programmes. YWCA Fort Canning, its hospitality arm, supports social initiatives like Empowering Mums and Meals-on-Wheels with all net proceeds.

Job Summary

Join YWCA Fort Canning’s Front Office team to deliver exceptional guest service in a serene hotel environment, handling reservations, guest relations, billing, and general office duties to ensure a smooth and welcoming experience.

Responsibilities

Greet and attend to guests promptly to deliver a welcoming and high-quality customer service experience

Manage all reservation channels to accurately record and confirm room bookings

Distribute room keys efficiently to guests assigned to their rooms

Maintain detailed knowledge of room categories, locations, capacities, and furnishings to assist guests effectively

Resolve guest complaints and issues quickly to maintain guest satisfaction and service standards

Process accounts and billing accurately and efficiently to ensure correct guest charges

Perform general office duties including managing correspondence, emails, filing, and operating the switchboard

Handle all incoming and outgoing mail, faxes, and messages for guests promptly

Report unusual occurrences to the Supervisor on duty for timely resolution

Carry out additional duties as assigned by the Supervisor to support Front Office operations

Preferred competencies and qualifications

Minimum O Level or Higher NITEC in Hospitality Operations preferred

Minimum 1 year of experience preferably in front desk service

Ability to work shifts and collaborate effectively as a team player

Good verbal and written communication skills to interact clearly with guests and colleagues

Strong customer service skills to enhance guest experience

Founded in 1875, the Young Women’s Christian Association (YWCA) of Singapore is a social service agency committed to serving those in need, regardless of race or religion. Our holistic programmes and services aim to empower and support women from low-income families by alleviating financial burdens and care-giving responsibilities. We strive to uplift the family unit, and to provide the right resources and opportunities to improve lives.

YWCA’s community service programmes are supported by YWCA Fort Canning, our revenue-generating arm in hospitality. All net proceeds contribute towards our social initiatives such as

Empowering Mums

,

Meals-on-Wheels

, and

Sustenance for Families

.

For more information, please visit

www.ywca.org.sg

.