Front Office Patient Services Representative (PSR)

Description:

Job Type: Full-time , 40 hours per week

Schedule: Monday – Friday, 8 - 5 p.m.

Location: Flagstaff

Pay range: $18.75 - $21/hr plus PTO and Benefits

Responsibilities include:

• Welcome and greet patients with excellent customer service.
• Check patients in and out of their appointments.
• Register patients into the computer EMR system.
• Collect co-pays and other payments.
• Verify insurance, demographic, and referral information.
• Maintain and update current information on physician’s schedules ensuring that patients are scheduled properly, and appointments are confirmed.
• Review and monitor clinic/provider schedules often to verify accuracy.
• Schedule patient appointments for a very busy 20-provider practice.
• Assist with and/or relay patient requests/questions to MA or other clinical staff.
• Perform various admin duties such as processing medical records, sorting faxes, referrals, scheduling depositions, and managing messages from patients.
• Other projects/duties as directed
• Serve as an advocate for FBJ's service promise to provide an exceptional patient experience.

Requirements:

• Must work on-site 40 hrs per week
• Exceptional customer service skills
• Medical office and billing/insurance verification experience preferable
• Must believe in a patient-centered approach
• Outstanding teamwork attitude
• Excellent interpersonal and communication skills
• Work at an efficient and fast pace
• Must be self-motivated

About us

Since 1978, Flagstaff Bone and Joint has helped people across Northern Arizona move better, feel better, and return to the lives they love. As a successful, physician-owned orthopedic and spine practice, we combine high-quality musculoskeletal care with a workplace where employees are valued, supported, and encouraged to grow. Our collaborative, fast-paced teams share a commitment to respecting patients’ time and money while fostering a culture of excellence. If you are looking for meaningful work, opportunities to build your healthcare career, and a fun, dedicated team, we invite you to grow with FBJ.

Why you’ll enjoy working at FBJ:

• Supportive, ambitious teams that work hard, collaborate, and celebrate success together
• Modern and beautiful office setting
• Growth and professional development opportunities
• Regular social events
• On-the-job training
• A positive employee culture built on teamwork, recognition, and opportunities to grow
• Caring, compassionate leadership that values clear and transparent communication
• Join a team of 115 employees serving communities across Northern Arizona

Benefits that support you—at work and beyond:

• Medical Insurance – Cigna Healthcare (must work 30 hrs / week or more)
• Medical benefits begin the first of the month following 60 days
• Health Savings Account (H.S.A.)
• Voluntary Dental Insurance
• Voluntary Vision Insurance
• Telehealth medical care
• Voluntary Life Insurance
• $50,000 in employer-paid group life insurance at no cost to employees
• Voluntary Short-Term Disability
• 401(k) and Roth 401(k) retirement plans, after one year of employment
• Eight paid days off for holidays
• Paid time off begins immediately
• 80 hours of PTO in your first year, with 120 hours provided to you on your anniversary date
• $500 credit to be used at FBJ, if you or your family needs care with us

Finalization of hiring is contingent on a clear background check

Who we are:

• We are a well-established, private practice providing quality musculoskeletal care to Northern Arizona since 1978.
• Our center strives to provide state-of-the-art care along with comprehensive medical education and superior customer service.
• Our main location is in Flagstaff, and our secondary location is in Kingman, Arizona. We have 2 other Arizona clinic locations: Cottonwood and Show Low.
• Flagstaff Bone and Joint has 20 medical providers with 8 physicians who are all Board Certified and Fellowship trained.
• Our center provides integrated ancillary services for patient convenience including digital x-ray, ultrasound, custom bracing, durable medical equipment, EMG/nerve conduction studies, and occupational and physical therapy.
• A talented team of 115 employees committed to exceptional patient care

Our purpose: Always respect patients’ time and money while fostering a culture of excellence.