The Istana
Front Office (Reception)
15 days ago
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Important information
Contract type:
Permanent
Work mode:
Onsite
Published on:
6 October 2026
What they need
About the role
The Front Office Receptionist will be responsible for welcoming guests, handling reservations and inquiries, coordinating guest experiences, and ensuring smooth front office operations.
Key responsibilities
- Welcome and assist guests in a friendly and professional manner
- Handle guest bookings, appointments, check-ins, and inquiries
- Provide information about spa, wellness services, facilities, and packages
- Process payments and maintain accurate booking records
- Handle guest requests and feedback professionally
- Keep the reception area clean, organized, and presentable
- Follow company SOPs and service standards
About you
- Previous experience in hospitality, front office, spa, wellness, or customer service is preferred
- Good English communication skills
- Friendly, professional, and well-groomed
- Good communication and organizational skills
- Positive attitude and strong customer-service mindset
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