Front Office Receptionist

Role & responsibilities

Main Jobs & Responsibilities

1. Patient Reception

• Welcome patients and their attendants politely.
• Guide patients to the correct department, doctor, or service.
• Provide information about hospital facilities and procedures.

2. Appointments

• Schedule, confirm, and reschedule doctor appointments.
• Maintain appointment registers or hospital software.
• Inform patients about doctor availability and timings.

3. Patient Registration

• Register new and returning patients.
• Collect basic patient information and identification documents.
• Create or update patient records accurately.

4. Telephone Handling

• Answer incoming calls professionally.
• Transfer calls to doctors, nurses, billing, laboratory, pharmacy, etc.
• Respond to general patient inquiries.

5. Billing & Payments

• Guide patients regarding consultation fees and billing procedures.
• Coordinate with the billing/cash counter when required.
• Provide receipts or direct patients to the appropriate billing department.

6. Medical Records

• Maintain patient files and documents.
• Ensure records are properly filed and handled confidentially.
• Retrieve patient records when requested by authorized staff.

7. Coordination

• Coordinate with doctors, nurses, laboratory, pharmacy, radiology, and billing departments.
• Communicate important information to the appropriate department promptly.

8. Emergency Support

• Remain calm when dealing with emergency patients and attendants.
• Immediately inform the emergency/medical team.
• Direct patients to the emergency department without unnecessary delay.

9. Patient Service

• Handle patient questions and complaints politely.
• Maintain confidentiality and respect patient privacy.
• Help create a clean, organized, and professional reception environment.

10. Administrative Work

• Maintain registers, reports, and daily records.
• Perform data entry and basic computer work.
• Handle emails, printing, scanning, photocopying, and other office tasks.