Front Office Receptionist

1. Job Purpose

The Receptionist is responsible for managing the front desk and ensuring a professional, welcoming, and efficient experience for patients, visitors, doctors, and other stakeholders. The role includes patient registration, appointment coordination, handling inquiries, maintaining records, and supporting the smooth day-to-day functioning of the diagnostic center.

2. Key ResponsibilitiesFront Desk Management

• Welcome and assist patients and visitors in a polite and professional manner.
• Manage the reception desk and ensure a clean and organized front-office environment.
• Handle incoming telephone calls and direct them to the appropriate department or person.
• Provide basic information regarding available services, timings, and appointment procedures.

Patient Registration and Appointments

• Register new patients and update patient details accurately.
• Schedule, confirm, and coordinate appointments for doctors and diagnostic services.
• Guide patients regarding registration, consultation, diagnostic tests, and report collection.
• Coordinate with doctors, technicians, and other departments regarding patient appointments and schedules.

Billing and Payments

• Assist with patient billing and payment-related processes as assigned.
• Issue receipts and maintain relevant payment records.
• Coordinate with the accounts team regarding daily collections and billing information.

Patient Coordination

• Ensure patients are guided properly to the concerned department or service area.
• Handle patient queries and concerns courteously and escalate issues to the management when required.
• Maintain a professional and patient-friendly environment at all times.

Records and Administration

• Maintain appointment registers, patient records, and other front-office documentation.
• Ensure the confidentiality of patient information and organizational records.
• Assist in preparing daily reports, appointment lists, and other administrative documents as required.

Communication and Coordination

• Coordinate effectively with doctors, technicians, laboratory staff, radiology staff, and management.
• Communicate important information accurately and promptly.
• Support the smooth coordination of OPD, pathology, radiology, and other diagnostic services.

3. Skills and Requirements

• Minimum qualification: Graduate preferred; suitable candidates with relevant experience may also be considered.
• Previous experience in a hospital, clinic, diagnostic center, or healthcare facility will be preferred.
• Good communication and interpersonal skills.
• Basic knowledge of computers and office software.
• Ability to handle patient registration and appointment systems.
• Professional appearance and positive attitude.
• Ability to work calmly and efficiently in a busy healthcare environment.
• Good organizational and multitasking skills.

4. Professional Conduct

The Receptionist shall:

• Treat all patients and visitors with courtesy, respect, and professionalism.
• Maintain strict confidentiality regarding patient and organizational information.
• Report on time and maintain discipline during working hours.
• Follow the policies and procedures of the organization.
• Avoid arguments or inappropriate behavior with patients, visitors, or colleagues.
• Immediately report any operational or patient-related concerns to the concerned authority.

5. Working Hours

Working hours and weekly off shall be as per the policies and operational requirements of AVM Diagnostics Center.

6. Salary and Remuneration

Salary and remuneration shall be decided by the management based on the candidate's qualifications, experience, responsibilities, and organizational policies.

7. Performance Expectations

The Receptionist will be evaluated based on:

• Patient handling and satisfaction
• Accuracy of registration and records
• Appointment management
• Communication and coordination
• Professional behavior and punctuality
• Ability to handle front-office responsibilities efficiently

Contact - 8810702561

Pay: ₹8,000.00 - ₹9,500.00 per month

Work Location: In person