Front Office Receptionist

Ready to be the first friendly face guests see at one of the oldest, most storied inns in America? Concord’s Colonial Inn — welcoming travelers since 1716 — is looking for outgoing, dependable Front Office Associates to join our Guest Services team. If you love people, thrive on a little chaos, and want a job where every day (and every guest) is a little different, we want to meet you!

Pay & Schedule

· Pay: $18.00–$22.00 per hour

Shifts available, 7 days a week (we’re open 365 days a year, so there’s always a shift with your name on it):

· Morning: 7:00 AM – 1:00PM/3:00 PM

· Afternoon/Evening: 1:00 PM/3:00PM – 9:00 PM

· Overnight (Night Audit): 9:00 PM – 7:00 AM

· Flexible scheduling available: Tell us what works for you and let’s find a fit!

The Job, In a Nutshell

As a Front Office Associate, you’re the heartbeat of our front desk — greeting guests, running the show at check-in and check-out, fielding calls, and making sure every visitor leaves with a great story to tell. One minute you’re checking in a family road-tripping through New England, the next you’re sharing a fun fact about our 1716 building. No two shifts are the same!

What You’ll Do

· Roll out the welcome mat: check guests in and out quickly, accurately, and with genuine warmth

· Juggle a ringing phone, a full lobby, and a reservation request — all without missing a beat

· Be our resident storyteller: share fun facts about the Inn’s history and tips on what to do around Concord

· Handle payments, folios, and cash drawers with care and accuracy

· Turn a guest hiccup into a “wow, they really took care of me” moment

· Team up with Housekeeping and Maintenance to keep rooms guest-ready

· Keep guest information secure and confidential

· Bring our brand of hospitality to every single interaction

· Ability to lift 20lbs-ish.

What We’re Looking For

· Reliable — we need to be able to count on you to show up, ready to go.

· A true multitasker — who can keep several conversations and tasks moving at once without breaking a sweat

· Naturally outgoing — you genuinely enjoy talking to people and it shows

· A clear, confident communicator — whether you’re on the phone or face-to-face

· A self-starter — who takes initiative without being asked twice

· A calm, creative problem-solver — who thinks on their feet

· Comfortable learning new systems and technology — don’t worry, we’ll train you!

· No experience? No problem. New grads, career-changers, and first-time hospitality folks are all welcome — bring the right attitude and we’ll help you build the rest.

Benefits

· Dental & vision insurance

· Employee Assistance Program (EAP)

· Employee discount

· Meals provided during shifts

· Free parking

· Pay range: $18.00–$22.00/hour

· Flexible scheduling

Pay: $18.00 - $22.00 per hour

Expected hours: 16.0 – 26.0 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Tuition reimbursement

Work Location: In person