Front Office Receptionist

About the role

Front Office position responsible for guest services, administrative tasks, and operational coordination at a hospitality facility. The role involves welcoming guests, managing reservations and payments, maintaining front office standards, and serving as a communication bridge between guests and other departments.

Key responsibilities

• Welcome guests in a friendly manner and provide hospitality services according to standards
• Handle check-in processes for bay/driving range facilities and new member registration
• Provide information regarding packages, pricing, promotions, and available facilities
• Handle guest inquiries, complaints, and requests responsively and with solutions
• Process reservations and bookings for bays and other facilities
• Handle guest payment transactions (cash, card, QRIS, etc.) accurately
• Create daily sales and transaction reports for front office
• Manage member and guest data neatly and updated in the system
• Ensure front office/lobby area is always neat, clean, and representative
• Operate booking and POS systems according to SOP
• Coordinate with operational team regarding bay and facility availability
• Manage queues and bay allocation during peak hours
• Serve as information liaison between guests and other departments (F&B, security, operations)
• Answer phone calls, emails, or incoming messages regarding reservations and facility information
• Communicate important information between shifts through handover
• Maintain professional appearance and attitude according to company standards
• Ensure smooth guest experience from arrival to departure
• Follow up on guest feedback or complaints for service improvement
• Actively promote membership packages or other products to guests

About you

• Minimum education: SMA/SMK or equivalent; D3/S1 in Hospitality, Tourism, or related field preferred
• Minimum 1 year experience in front office/customer service position, preferably in hospitality industry
• Good communication and service skills
• Neat, attractive, and communicative appearance
• Familiar with POS/cashier systems and reservation/booking applications
• Able to operate computers and Microsoft Office well
• Detail-oriented in handling transactions and administration
• Able to work in shift system, including weekends and holidays
• English language ability (active/passive) is an advantage
• Friendly, patient, and able to work under pressure during busy hours