Front Office Receptionist

About the Role
As the face and heartbeat of our hotel, you aren't just checking people in, you're setting the tone for their entire stay! You will craft unforgettable first impressions, keep room operations seamless behind the scenes, and ensure every guest feels like a VIP from arrival to departure.

What You’ll Be Doing

1. Crafting Exceptional Guest Journeys

• First Impressions Matter - Greet arriving guests with genuine warmth, infectious positivity, and flawless professionalism.
• Seamless Arrival & Departure - Master our Property Management System (PMS) to execute quick, efficient check-ins and check-outs.
• Detail-Oriented Onboarding - Verify IDs and reservation details with accuracy while getting guests excited for their stay.
• The Local Expert - Hand out keys, answer inquiries, share insider tips about our amenities/local hotspots, and cater to special requests.
• White-Glove Touch - Lend a helping hand with guest luggage to make their arrival entirely stress-free.

2. Reservation & OTA Mastery

• Digital Front Line - Oversee and manage incoming bookings across all Online Travel Agencies (Booking.com, Trip, Mei Tuan, etc.).
• Lightning-Fast Communication - Monitor and respond to guest messages and inquiries promptly across digital channels.
• Problem Solving - Partner with management to smoothly resolve complex booking scenarios, special requests, or overbookings.

3. Housekeeping & Room Operations Sync

• Real-Time Communication - Keep housekeeping in the loop regarding room statuses, VIP arrivals, early check-ins, and departures.
• Zero-Wait Check-Ins - Track room readiness proactively to keep guest wait times to an absolute minimum.
• Tailored Stays - Seamlessly pass along special guest requests (extra linens, birthday setups, room preferences) to the team.
• Property Care - Swiftly log maintenance requests and manage lost & found items so our property stays pristine.

4. Partner & Vendor Coordination

• Third-Party Operations - Work closely with external vendors to ensure seamless service extensions for guests.
• Valet & Laundry Services - Coordinate guest laundry pickups/deliveries seamlessly while clearly communicating.

5. Cashiering & Financial Transactions

• Accurate POS Handling - Manage room charges, incidental payments, and daily cashiering with precision and integrity.