Front Office Receptionist

Job Summary:
Vihaari 24 Business Hotel is seeking an attentive and personable Front Desk Receptionist to join our team. As the first point of contact for our guests, you will play a key role in ensuring an exceptional guest experience from check-in to check-out. Your main responsibilities will include managing reservations, providing information about hotel services, and responding to guest inquiries.

Key Responsibilities:

• Greet guests upon arrival and assist with check-in/check-out processes efficiently.
• Manage room reservations and handle online and telephone bookings.
• Answer guest questions and provide information about hotel amenities, local attractions, and transportation.
• Handle guest complaints and resolve issues in a professional, courteous manner.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and issues are addressed promptly.
• Maintain accurate records and keep the reception area organized.
• Process payments and handle financial transactions with accuracy.
• Follow safety protocols and ensure guest privacy.

Qualifications:

• Previous experience in a hotel reception or customer service role is preferred.
• Strong interpersonal and communication skills.
• Proficient in MS Office; experience with hotel management software (e.g., Opera, Cloudbeds) is a plus.
• Ability to work flexible hours, including weekends and holidays.
• Excellent organizational skills and attention to detail.

What We Offer:

• Competitive salary and benefits.
• Opportunities for professional growth within the hospitality industry.
• A friendly and supportive work environment.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Food provided
• Provident Fund

Experience:

• total work: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person