Front Office Receptionist

Job Summary

We are seeking a dynamic and organized Front Office Receptionist to serve as the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and ensure smooth administrative workflows. Your proactive approach and excellent communication skills will help create a positive first impression for visitors, clients, and team members alike. This paid position offers an exciting opportunity to develop your office management skills while supporting a professional environment that values efficiency and friendliness.

Key Responsibilities:

• Greet patients warmly upon arrival and check them in
• Collect and process patient payments
• Verify insurance eligibility and benefits prior to appointments
• Enter treatment codes accurately following patient visits
• Schedule next appointments at time of checkout
• Handle insurance verification, preauthorizations, and billing tasks
• Confirm upcoming appointments via phone, text, or email
• Make recall calls to patients due for hygiene visits or follow-up care
• Contact patients on the unscheduled treatment list to book needed care
• Work to keep the daily/weekly schedule filled
• Submit and follow up on preauthorizations
• Assist with insurance tracing and claims follow-up
• Support billing processes, including patient statements and collections calls
• Maintain accurate, up-to-date patient account records
• Answer phones and respond to patient inquiries
• Maintain a clean, organized, and welcoming front office
• Collaborate with clinical staff to ensure accurate patient information flow

Qualifications:

• High school diploma or equivalent required
• 1+ years of dental or medical front office experience preferred
• Familiarity with dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental) a plus
• Working knowledge of dental insurance and billing procedures
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to multitask in a busy office environment

Schedule:
Monday - Friday 9-6 and Sat 9-3

Experience

• Proven experience in an office environment or front desk role with strong clerical skills.
• Demonstrated proficiency in Microsoft Office suite (Word, Excel) and familiarity with spreadsheets for data management.
• Excellent computer literacy including data entry, file management, and technical proficiency with office productivity tools.
• Strong organizational skills with the ability to prioritize tasks efficiently in a fast-paced setting.
• Exceptional customer service skills complemented by effective phone communication and phone etiquette.
• Bilingual abilities are highly desirable to support diverse client interactions.
• Previous experience with office management tasks such as calendar coordination, filing systems, or personal assistant duties is preferred.

This role is ideal for motivated individuals eager to contribute to a professional environment while honing their administrative expertise. Join us to be part of a team that values energetic support and organizational excellence!

Pay: $21.00 - $26.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Employee discount
• Paid time off

Work Location: In person