Front Office Receptionist

The Astor Apartments is a mixed-use building in Spring Hill, close to Brisbane’s CBD and Central Station. Our front desk supports guests staying in our serviced apartments and helps keep day-to-day operations running smoothly.

We’re looking for a friendly, organised receptionist who enjoys helping people and can manage a busy front desk with care and accuracy. Hospitality experience is welcome, but we’re also interested in applicants with strong customer service and administration skills.

The role

You’ll generally work between 8:00 am and 5:00 pm on weekdays. Short weekend shifts will be required, mostly on Saturdays. As this is a casual position, hours may vary, but total is approximately 30 - 38 hours per week.

There is the opportunity to progress to part-time or full-time position.

Your duties will include:

• Welcoming guests and managing check-ins and check-outs
• Answering calls and responding to guest enquiries by email and in person
• Processing payments using EFTPOS and handling cash accurately
• Maintaining booking records, accounts and other paperwork
• Working with the housekeeping team and checking rooms before guest arrivals
• Helping organise daily front desk tasks and resolve routine guest requests

What we’re looking for

• Strong customer service and clear communication
• Good attention to detail and confidence with administrative tasks
• The ability to learn new booking and office systems
• A reliable, helpful approach and the ability to work well with a small team
• Availability for short weekend shifts

Previous hotel or serviced apartment experience is an advantage, but is not essential.

What we offer

• Casual hourly pay, including applicable weekend and public holiday rates
• On-site parking
• Training and opportunities to take on more responsibility as you develop in the role

To apply, please submit your CV through SEEK or email to: [email protected]. We’d also welcome a short note about your customer service experience and availability.