Front Office Receptionist

Responsible for providing warm, efficient, and personalised service to all guests throughout their stay. The role handles front desk operations, guest enquiries, check-in/check-out, reservations, payments, and other guest service duties while maintaining Lloyd’s Inn’s service standards and brand experience.

Key Responsibilities

• Welcome and assist guests with a friendly and professional manner.
• Perform check-in and check-out procedures efficiently and accurately.
• Handle room reservations, amendments, cancellations, and walk-in enquiries.
• Provide information on hotel facilities, services, room types, and local attractions.
• Handle guest requests, feedback, complaints, and service recovery professionally.
• Process payments, deposits, refunds, and other front office transactions accurately.
• Manage room keys/cards and ensure proper guest registration procedures.
• Coordinate with Housekeeping, Engineering, Opeum and other departments to ensure smooth guest service.
• Monitor room status and communicate room readiness with the relevant departments.
• Assist with luggage, transportation arrangements, taxi bookings and other guest requests when required.
• Promote hotel facilities, breakfast, room upgrades and other applicable hotel services.
• Maintain accurate records, reports and shift handover information.
• Handle telephone calls, emails and online guest enquiries professionally.
• Follow all hotel SOPs, security procedures and service standards.
• Maintain cleanliness, organisation and professional appearance of the reception area.
• Assist with other Front Office duties and operational tasks as assigned by management.

Requirements

• Minimum SPM / Diploma in Hospitality, Hotel Management or related field.
• Previous experience in hotel Front Office or Guest Service is an advantage.
• Fresh graduates are welcome to apply.
• Good communication and interpersonal skills.
• Able to communicate in English and Bahasa Malaysia; Mandarin or other languages is an added advantage.
• Customer-oriented, responsible and positive in dealing with guests.
• Able to work independently and as part of a team.
• Comfortable working on rotating shifts, weekends and public holidays.
• Basic computer skills and familiarity with hotel PMS is an advantage.

Key Attributes

• Warm and approachable personality
• Service-oriented and attentive to details
• Good problem-solving skills
• Able to remain calm under pressure
• Professional grooming and communication
• Team player with a positive attitude
• Willingness to learn and develop in the hospitality industry

Pay: RM1,800.00 - RM2,500.00 per month

Benefits:

• Additional leave
• Free parking
• Meal allowance
• Opportunities for promotion
• Professional development

Work Location: In person