Front Office Receptionist

Role & responsibilities

• Greet and assist patients and visitors at the reception
• Register patients and collect required details accurately
• Schedule and manage appointments for diagnostic tests
• Guide patients about test procedures, timings, and preparation
• Handle billing, generate invoices, and collect payments
• Answer phone calls and respond to patient inquiries
• Coordinate with lab technicians for smooth patient flow
• Inform patients about report availability and dispatch reports
• Maintain patient records and ensure data confidentiality
• Handle emails, WhatsApp queries, and report sharing
• Manage front desk operations and maintain cleanliness
• Resolve basic patient issues and provide support
• Follow up with patients for appointments and services