Front Office Receptionist

Job Overview

Village View Roofing is a brand-new roofing company based in Wildwood, FL, serving The Villages and surrounding areas. We are looking for a reliable and organized Secretary/Receptionist to be the first point of contact for our office, whether a customer calls in or walks into our showroom. As our first office hire, this role has real room to grow into an Office Manager position as the company grows and we add more office staff.

We're looking for someone who takes initiative, enjoys figuring things out, and genuinely cares about doing the job well. We love team members who provide solutions, not problems. If you're dependable, positive, and looking for a place to grown long term, we'd love to hear from you.

Responsibilities

• Greet visitors, clients, and vendors warmly, directing them appropriately and ensuring a positive experience from the moment they arrive
• Answer multi-line phone systems promptly, professionally, and courteously, directing calls or taking messages as needed
• Schedule appointments, roof installations, material deliveries, and inspections
• Respond to customer emails and voicemails promptly
• Complete permit applications, ARC approval packets, and record Notice of Commencements (NOC)
• Comfortably manage several tasks at once in a fast paced office
• Perform general office and administrative duties as needed
• Enter and maintain customer and job details in our CRM
• Collect payments and follow up with customers on outstanding balances
• Maintain office supplies inventory, place orders when necessary, and ensure the showroom and front desk area remains tidy and welcoming
• Qualifications
• Strong organizational skills and the ability to manage multiple tasks at the same time
• Strong computer skills with proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with spreadsheets and data entry tasks
• Excellent customer service skills with a professional phone etiquette and clear communication abilities
• Bilingual abilities are highly desirable to effectively serve diverse clients and visitors
• Knowledge of multi-line phone systems, office management procedures, and clerical best practices
• Demonstrated organizational skills with the ability to multitask efficiently while maintaining accuracy
• Experience with QuickBooks or similar accounting software is a plus but not required

Pay: From $18.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Paid time off

Work Location: In person