Front Office Receptionist

The ViV Wellington is looking for a front office staff. You will have a real passion for hospitality, preferably with previous hotel experience, and you interact well within a team environment. If you love guest service and some math, we would love to hear from you.

As a guest service agent you need to have the flexibility and the right attitude to work a variety of shifts and the ability to work across a rotating roster. Monday to Sunday – morning and afternoon shifts.

General hours range between 630am until 10pm.

Being the first and last point of contact for our guests, we are looking for individuals with the following qualities.

• Positive work attitude
• Enthusiastic
• Outgoing
• Great communication skills
• Excellent command of the English language
• Well-groomed
• Ability to work on their own
• Willingness to exceed expectations of our guests

Duties include:

• Assisting with guest check-in and check-out
• Dealing with guest inquiries & complaints
• Daily cashiering and other general Front Desk duties
• Managing the busy flow of reservations via telephone and email
• Communicate with Housekeeping regarding room allocations, VIP guests/rooms, special requests, room moves or changes
• Answering the main switchboard
• Assisting the housekeeping department during busy periods

Applicants must be New Zealand residents or citizen at the time of application.

Job Type: Full-time

Pay: $23.95 – $24.50 per hour

Benefits:

• Employee discount
• Health insurance

Ability to commute/relocate:

• Wellington City, Wellington: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person