Front Office Receptionist

Please note: This position requires regular work at both of our clinic locations in Shawnee and Wyandotte County. Candidates must be able and willing to travel between both locations as needed.

The Receptionist is an important part of the healthcare team at Mercy and Truth Healthcare Ministry. You will The receptionist’s role includes but is not limited to the following responsibilities:

 Arriving at the clinic by the appointed time so he/she can prepare the clinic for patient use, ensuring that the front desk and waiting room are clean and well-stocked.

 Answering phone calls, directing callers to the appropriate office and/or person, and taking messages when appropriate.

 Scheduling patient appointments per scheduling guidelines.

 Greeting patients as they walk through the door. Being a ‘friendly face’.

 Collecting patient information using the appropriate forms.

 Entering patient information into EMR and receiving payment prior to patient’s visit with the provider.

 Collecting all billing information and referrals necessary for patients participating in Medicaid, FarmWorkers Program, or other programs accepted by MTHM.

 Creating a chart for each patient and updating the patient’s demographic information as needed.

 Scanning documents into EMR.

 Utilizing available resources when more information is needed, to include asking the Provider or Clinic Manager.

 Assisting the MA by calling patients with lab results & instructions following provider review, while being careful to protect patient privacy.

 Instructing patients under the direction of the provider.

 Notifying the Clinic Manager of needed office supplies.

 Maintaining patient privacy in according with MTHM and HIPAA policies.

 Maintaining a clean environment through the following: removing trash and vacuuming the waiting room daily, and more often when needed; keeping the front desk area and waiting room tables neat and organized; cleaning sinks and toilets; and wiping down doorknobs, chairs, and countertops daily.

Pay: $16.00 - $18.00 per hour

Benefits:

• Paid time off

Work Location: In person