Front Office Receptionist

Front Office Receptionist – Medical Clinic
One Cross Community – Campbellsville, KY

With a strong commitment to excellence and community care, One Cross Medical Clinic is expanding to better serve the growing needs of our patients. We are seeking a full-time Front Office Receptionist to join our team at our new location: 106 Winston Way, Campbellsville, KY.

Our mission is to continuously improve every aspect of our organization by hiring individuals of strong character and elevating both employee and patient satisfaction.

Position Overview

As the first point of contact for our clinic, the Front Office Receptionist plays a critical role in creating a welcoming and professional environment. This position is responsible for managing front desk operations, supporting administrative functions, and ensuring a smooth patient experience.

Schedule

• Full-time (approximately 40 hours/week)
• Monday – Friday, 8:00 AM – 6:00 PM
• No weekends
• 4-day work week (4x10-hour shifts)

Key Responsibilities

Front Desk & Patient Interaction

• Greet and welcome patients and visitors in a professional and friendly manner
• Direct patients to appropriate staff or departments
• Answer, screen, and route incoming phone calls

Administrative Duties

• Verify and enter patient insurance information accurately
• Manage incoming/outgoing mail and deliveries
• Maintain a clean, organized, and presentable reception area
• Provide accurate information in person, by phone, or via email
• Perform clerical tasks such as filing, faxing, copying, and data entry

Operations & Compliance

• Maintain a safe, secure, and compliant work environment
• Follow all clinic policies, procedures, and healthcare regulations

Qualifications

• Previous medical billing experience is required
• Previous experience as a Receptionist, Front Office Representative, or similar role; medical office experience preferred
• Strong customer service skills with a professional demeanor
• Excellent verbal and written communication skills
• Ability to multitask, prioritize, and manage time effectively
• Proactive problem-solving skills and strong attention to detail
• Experience with Microsoft Office and general office equipment
• High school diploma or equivalent required; additional office/administrative certification is a plus

Compensation & Benefits

• Pay: $16.00 – $18.00 per hour
• Health, dental, and vision insurance
• Paid time off
• Employee discount

Additional Requirements

• Ability to reliably commute to or relocate to Campbellsville, KY 42718 prior to start date

Work Environment

• Clinical/medical office setting
• Team-oriented, fast-paced environment focused on patient-centered care

Job Type: Full-time

Pay: Up to $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person