Front Office Receptionist

Position: Receptionist

Company: International Institute Of Hotel Management (IIHM)

Location: Siliguri, West Bengal

We are looking for a customer-oriented and results-driven front Office- Receptionist to manage the front desk at IIHM-Siliguri. In this role, you will welcome visitors, handle inquiries, counsel prospective students and their parents about our courses, and guide them through the enrolment process.

Key Responsibilities

• Manage the Front Office: Manage daily front desk operations and work closely with the Marketing team.
• Guide Prospective Students: Explain course structures, fee schedules, eligibility criteria, and career outcomes to students and parents.
• Visitor Hospitality: Greet students, parents, and guests warmly; determine their needs and direct them to the appropriate person or department.
• Call Handling: Answer, screen, and forward incoming calls while providing accurate basic information.
• Database Management: Log all inquiries and walk-ins accurately into the database or excel sheets.
• Office Administration: Maintain a clean, organized reception area and track incoming/ outgoing couriers or documents.

Key Requirements & Qualifications

• Education: Graduate (Hotel Management background will be preferable).
• Experience: 1–3 years of experience in front desk operations, tele-calling, or academic counselling.
• Language Proficiency: Strong verbal and written communication skills in English Hindi, Bengali and Nepali.
• Technical Skills: Basic proficiency in MS Office (Word, Excel).

Pay: ₹14,000.00 - ₹18,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Language:

• English Hindi Nepali (Required)

Work Location: In person