Front Office Receptionist

Overview
We are seeking a dedicated and detail-oriented Front Desk Receptionist to join our medical office team. The ideal candidate will be the first point of contact for patients and visitors, providing exceptional customer service while managing various administrative tasks. This role requires proficiency in medical terminology and experience with electronic health record (EHR) systems. The Front Desk Receptionist will play a vital role in ensuring smooth operations within the clinic, supporting both patients and staff.

Responsibilities

• Greet patients and visitors warmly, ensuring a positive first impression.
• Manage multi-line phone systems, directing calls appropriately and responding to inquiries.
• Schedule patient appointments efficiently using EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks.
• Verify insurance information and assist with insurance claims processing.
• Maintain accurate medical records and documentation in compliance with HIPAA regulations.
• Review care plans and ensure proper coding using CPT, ICD-9, and ICD-10 standards.
• Assist with medical billing and coding tasks as needed.
• Provide clerical support including filing, typing, and data entry using Microsoft Office applications.
• Handle patient intake processes, ensuring all necessary information is collected accurately.
• Collaborate with healthcare providers to facilitate seamless patient service.

Qualifications

• Previous experience as a medical receptionist or in a similar administrative role within a healthcare setting is preferred.
• Familiarity with medical terminology, EHR systems, and coding practices (CPT, ICD-9/ICD-10).
• Strong computer skills with proficiency in Microsoft Office Suite.
• Excellent phone etiquette and customer service skills to enhance patient interactions.
• Ability to handle sensitive information while maintaining confidentiality in accordance with HIPAA guidelines.
• Bilingual candidates are highly encouraged to apply for better patient communication.
• Strong organizational skills with attention to detail for accurate documentation review.
• Experience in dental terminology or working in a dental office is a plus but not required. Join our team as a Front Desk Receptionist where you can make a difference in the lives of our patients while advancing your career in the medical field. We look forward to welcoming you!

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• On-the-job training
• Paid sick time
• Paid time off

Work Location: In person