Front Office Receptionist

Ibis Melbourne Hotel & Apartments is looking for a Part Time Hotel Receptionist to join this ever thriving and exciting environment! Ibis Melbourne Hotel & Apartments is a 250 room Hotel including Apartments with a lively Restaurant and three Conference spaces located near the vibrant Melbourne CBD and Queen Victoria Markets.

• Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, professional and in keeping with the principles of Heartist

• Support and value the contributions of all team members, creating trust and empowering our people

• Treat guests and team members from all cultural groups with respect, sensitivity and transparency.

• Be an advocate of ALL: Accor’s loyalty program to non members

• Checking guests in and out Maintaining accurate guest accounts

• Taking bookings, providing helpful information & entering reservations

• Answering guests queries in a timely and efficient manner.

• Addressing guest requests and handling guest complaints in a positive manner.

• Liaise with inter departments to assist guest and advise of room moves

• Previous hotel front office reception experience preferable

• Professional telephone manner and exceptional customer service skills

• Excellent communication, interpersonal and time management skills

• A friendly and positive can-do attitude who enjoys working in a team

• Previous experience Opera desirable not essential

What is in it for you:

• ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,
• Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.