Front Office Receptionist - Medical

Position Summary:

As the face of NSCHC, demonstrates exceptional customer service skills. Optimizes patients' satisfaction, provider time and exam room utilization through effective scheduling and registration.

DUTIES/ RESPONSIBILITIES-

• Greets all incoming patients/visitors
• Manages patient check in process for pediatric and adult patients, as well as dental patients
  on occasion
• Verifies patient medical insurance prior to appointment
• Updates patient demographics and medical insurance information in eCW
• Scans medical insurance cards and ID, as well as sliding fee scale application and income
  affidavit if applicable
• Determines sliding scale fee amount for uninsured patients
• Enters all data into patient profile
• Manages no show patients by reaching out and rescheduling their missed appointment.
• Maintains patient engagement by encouraging patients to complete Patient Satisfaction Survey
  and by enrolling them on patient portal
• Collects co-pays/payments on accounts and performs daily, accurate cash reconciliation
• Answers telephones, documenting all pertinent information in patient charts.
• Schedule appointments for pediatric and adult patients, specifying exact reason for visit
  within appointment notes.
• Manages phone voicemail mailboxes daily
• Scans new information for patient into eCW, including correspondence, labs, results, and
  medical history
• Manages incoming faxes as needed
• Faxes referrals and correspondence to hospitals and physicians as needed
• Assist with outgoing mail and incoming mail distribution
• Assists the patient during the check-out process; scheduling next appointment, etc.
• Analyzes what patients scheduled the next day will need during registration process, and
  prepares paperwork packets accordingly for each patient - brings any related scheduling concerns to
  the attention of Practice Coordinator and/or Clinical Director
• End of day tasks such as printing next day's schedule, locking the front doors during weekday
  evening and Saturday shifts, turning phones over to the answering service, deposit all
  copay/reports in safe
• Reviews and addresses message in EMR, both addressed to self and addressed to Front Office
• May be required to participate in departmental and organizational quality improvement
  projects.
• Other duties as assigned

KNOWLEDGE/SKILLS/ABILITIES-

• Must be accurate and detail oriented, possess strong organizational and time management
  skills and the ability to prioritize competing tasks in a complex and fast paced environment

• Ability to work under pressure

• Excellent oral and written communication skills; understanding of medical terminology

• Must have excellent people and customer service skills

• Prolonged sitting and/or standing and moving about throughout the workday; extensive
  keyboarding

• Local travel between clinic sites (10 minutes apart by car)
  Position Summary: As the face of NSCHC, demonstrates exceptional customer service skills.
  Optimizes patients' satisfaction, provider time and exam room utilization through
  effective scheduling and registration.

• Work evening and weekend hours when needed, usually on a rotational basis with the rest of
  the front office receptionists.

• Attends a minimum of one outreach event per calendar year.

• Commitment to NSCHC faith-based mission to provide care to all who request it, without
  judgment.

QUALIFICATIONS (REQUIRED FOR EMPLOYMENT) -

• 1 year previous experience in a medical clerical role

• Must have basic computer skills, including with EMR (electronic medical record).

• Act 33 with renewal

• Act 34 with renewal

• Act 73 FBI Clearance with renewal

• Annual influenza vaccine

Benefits

Paid time off, Medical, dental and vison insurance, 403 (b) retirement plan & match, Short-term & Long-term disability, NSCHC is an eligible provider under the Public Service Loan Forgiveness Program.