Front Office Reception/Patient Coordinator

At Dental Boutique, we don’t just change smiles – we change lives. With over 50,000 smile transformations across Australia and New Zealand, we combine world-class expertise, artistry, and innovation to deliver natural, confidence-boosting results.

• We are now seeking an experienced Front Office Coordinator/ Patient Coordinator to join our Melton team, a pivotal role that combines patient care with exceptional sales and communication skills.

  About You The Role

  You’ll begin as a Front Office Coordinator – the warm, welcoming face of Dental Boutique. From greeting patients to managing appointments and ensuring each visit runs smoothly, you’ll help create a memorable and seamless experience for every client.

  But this role goes beyond the front desk.

  If you have a natural ability to build trust, communicate with confidence, and help people take the next step, you’ll transition into a Patient Sales Consultant – guiding clients through their smile journey with care and clarity.

  What You’ll Be Doing

  • Welcome patients with professionalism and warmth
  • “Check in” and “check out” clients while managing appointment schedules
  • Handle phone enquiries and complete admin tasks with accuracy and efficiency
  • Create a calm, confident environment that puts patients at ease
  • Coordinate with the wider team to ensure smooth daily operations

  What You’ll Be Growing Into

  • Lead tailored consultations to support patients through their decision-making journey
  • Build trust and rapport with clients while presenting treatment options
  • Manage treatment plans, appointment scheduling, and follow-up communication
  • Collaborate with clinicians to ensure personalised, high-quality care
  • Use your natural ability to influence and connect to drive conversions

  About You

  • You might come from hospitality, healthcare, dental, high-end retail, or sales – but you bring a premium customer service mindset to everything you do
  • You’re confident, warm, and thrive in high-touch, people-focused roles
  • You’re organised, detail-oriented, and love creating structure and calm in busy environments
  • You’re ambitious, emotionally intelligent, and eager to grow into a role with more responsibility and impact
  • You’re motivated by helping people and delivering meaningful results

  What We Offer

  • A clear career pathway from Front Office to Patient Sales Consultant
  • Regular hours – typically Monday to Friday – no late nights, no Sundays
  • Tailored development, premium training, and mentoring from a high-performing team
  • A beautiful clinic environment and a values-driven culture
  • The chance to help people transform their lives and feel proud doing it

  How to Apply

  If you’re ready to make an impact as a Patient Coordinator, we’d love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you’re the perfect fit for this role.