Front Office Representative

About Us

At SHIK Innovation Group, our vision is to be a catalyst for transformation in the world of marketing and business innovation. We aim to empower brands to not only adapt to change but to lead it—creating strategies that redefine industries, inspire growth, and build lasting impact.

Job Summary

We are seeking a professional and customer-focused Front Office Representative to create positive first impressions while supporting customer engagement and sales opportunities. This role is ideal for individuals who enjoy interacting with people, providing information, and contributing to a welcoming, results-oriented environment.

Responsibilities

• Welcome customers and visitors in a friendly and professional manner.
• Identify customer needs and recommend appropriate products or solutions.
• Support customer engagement and promotional activities.
• Assist with sales opportunities generated through customer interactions.
• Answer phone calls and respond to customer inquiries.
• Assist with scheduling, customer records, and routine administrative tasks.
• Maintain a professional, organized, and welcoming front office environment.
• Support promotional materials and customer information.
• Collaborate with team members to achieve customer engagement and sales goals.
• Participate in ongoing sales training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Professional, friendly, and customer-focused personality.
• Confident interacting with customers and visitors.
• Goal-oriented and willing to learn sales skills.
• Excellent organizational and multitasking abilities.
• Reliable, adaptable, and detail-oriented.
• Previous experience in sales, customer service, hospitality, retail, or front office support is a plus but not required.