Front Office Representative

About Us

At Avalonvi, we specialize in strategic, real-world marketing solutions that help brands connect with people where it matters most — face to face, in physical spaces, and through impactful brand experiences.From brand positioning to on-the-ground campaigns, we bring ideas to life beyond screens.

Job Summary

We are seeking a professional and personable Front Office Representative to welcome customers, provide product and service information, and support customer engagement and business development activities. This role is ideal for individuals who enjoy interacting with people, creating positive first impressions, and supporting a professional office environment.

Responsibilities

• Welcome customers, visitors, and clients in a friendly and professional manner.
• Provide information about products, services, and promotional opportunities.
• Identify customer needs and recommend appropriate solutions.
• Support customer engagement and lead generation activities.
• Assist with scheduling, appointments, and customer records.
• Support sales opportunities generated through customer interactions.
• Follow up with prospective customers when appropriate.
• Assist with routine administrative and customer service activities.
• Direct customers and visitors to the appropriate team members.
• Collaborate with team members to support customer service and business objectives.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Friendly, confident, and professional personality.
• Excellent customer service and interpersonal abilities.
• Comfortable interacting with customers in person and by phone.
• Strong organizational and multitasking skills.
• Reliable, adaptable, and detail-oriented.
• Previous experience in customer service, sales, retail, hospitality, or front office support is a plus but not required.