Front Office Sanur

Tentu. Kalau untuk JobStreet/SEEK, saya sarankan job description dibuat singkat, jelas, dan profesional agar mudah dipahami kandidat.

Front Office – Job Description

Responsibilities:

• Welcome and assist guests with a warm and professional manner.
• Handle guest check-in and check-out processes.
• Manage guest reservations and inquiries through phone, WhatsApp, and other channels.
• Provide information about the villa/hotel facilities, services, and surrounding areas.
• Handle and follow up on guest requests, complaints, and feedback.
• Coordinate with Housekeeping and other operational teams to ensure rooms are ready and guest requests are handled properly.
• Monitor room availability and assist with reservation updates.
• Maintain accurate guest records and daily Front Office reports.
• Ensure excellent guest service and a smooth guest experience throughout their stay.
• Perform other Front Office and operational administrative tasks as required.

Requirements:

• Minimum 1 year of experience in Front Office, Guest Relations, or a similar hospitality position.
• Good communication and interpersonal skills.
• Good command of English, both spoken and written.
• Friendly, professional, and service-oriented personality.
• Able to work independently and as part of a team.
• Able to handle guest complaints and work in a fast-paced environment.
• Familiar with hotel/villa reservation systems is an advantage.
• Willing to work on weekends and public holidays according to the work schedule.