Front Office Senior Executive.

Front Office Senior Executive

HOTEL EXPERIENCE IS MANDATORY - EXP 2 to 3 Yrs.

Experience: 2–3 years

Job Title: Senior Front Office Executive

Job Purpose:
To manage front desk operations, handle guest interactions, support check-in/check-out processes, and ensure smooth day-to-day front office functioning.

Key Responsibilities:

• Welcome and assist visitors, guests, and clients in a professional manner.
• Handle incoming calls, emails, and front desk inquiries.
• Manage check-in and check-out processes efficiently.
• Maintain reception area cleanliness, presentation, and readiness.
• Coordinate with housekeeping, maintenance, and other departments for guest needs.
• Manage guest complaints and provide timely resolution or escalation.
• Maintain visitor records, logs, appointments, and front desk registers.
• Support billing, cash handling, and basic invoice coordination if required.
• Assist in booking rooms, meeting spaces, or guest-related arrangements.
• Ensure a high standard of customer service at all times.
• Prepare daily front office reports and handover notes.
• Support administrative tasks assigned by the reporting manager.

Job Type: Full-time

Pay: ₹28,000.00 - ₹35,000.00 per month

Benefits:

• Paid sick time

Experience:

• Front Office: 2 years (Required)

Work Location: In person