Front Office Shift Leader

Αθήνα

Τουρισμός

Πλήρης απασχόληση

Με κάποια εμπειρία

πριν από 6 ώρες

President Hotel Athens is seeking a Front Office Shift Leader to join the Front Office team.

Key Responsibilities

• Supervise and coordinate daily Front Office operations during the assigned shift, ensuring efficient and seamless service.
• Oversee guest arrivals and departures, room assignments, check-in and check-out procedures, and key control.
• Ensure the accurate handling of cash transactions, billing, and shift reconciliation procedures.
• Welcome guests professionally, anticipate their needs, and provide personalized assistance throughout their stay.
• Handle guest inquiries, requests, and complaints promptly and effectively, ensuring guest satisfaction.
• Support, train, and mentor Front Office team members, fostering a collaborative and service-driven environment.
• Monitor reservations and room availability through the hotel’s Property Management System (PMS).
• Ensure compliance with hotel policies, operational procedures, and service standards.
• Prepare accurate shift reports, communicate relevant operational updates, and report outstanding issues to management.

Qualifications

• Previous experience in a Front Office or Reception role within the hospitality industry, ideally in a supervisory or leadership position.
• Excellent communication, interpersonal, and organizational skills.
• Strong guest-service orientation and the ability to handle challenging situations professionally.
• Good knowledge of hotel PMS platforms; knowledge of Protel will be considered an advantage.
• Strong problem-solving skills and attention to details.
• Ability to lead and motivate a team while maintaining high standards of professionalism.
• Flexibility to work rotating shifts, including evenings, weekends, and holidays.
• Excellent command of English; additional languages will be considered an advantage.

What We Offer

• Competitive salary package.
• Ongoing training, educational seminars, and opportunities to enhance professional skills.
• Supportive and professional working environment.