Front Office Specialist

Seeking Front Desk Professional with Strong Hospitality Skill for Audiology Practice

Thriving Audiology practice looking for a mature, charismatic, reliable Front Office Professional for our Jupiter location. We are a dedicated team and fully embrace our mission of “helping others live their best life”. This includes our patients, our vendors, ourselves, and our co-workers. We are invested in hiring a team member who is also committed to a collaborative and positive workplace culture. Our dream candidate is an independent thinker, self-motivated, inquisitive, an excellent communicator live and on the telephone, fosters happiness, and is able to work effectively and kindly with interruptions.

We work primarily with the older, hearing-impaired clientele, so patience and compassion are imperative.

JOB DESCRIPTION

• Answering phone calls & scheduling appointments according to practice guidelines
• Greeting patients as they enter the office
• Accessing records through online electronic medical records
• Checking patients in/out
• Processing patient payments
• Confirming appointments / appointment reminder calls / outbound follow-up calls
• Collecting insurance information
• Organizing front office, including filing, receiving, and distributing mail and parcels, tracking and reporting practice statistics
• Supporting the Audiologists with their duties as delegated (and in accordance with applicable laws and regulations)
• Performing sales-related duties as assigned, to include basic paperwork and sales agreements, as well as sales conversations with patients
• Participating in company and office meetings and training programs as required
• Light housekeeping around the office, including taking out trash, restocking supplies, and wiping down surfaces, etc.
• Job training takes place in Delray Beach office.

JOB REQUIREMENTS

• Customer service, sales experience in a medical setting, hospitality or spa environment
• High school diploma required; some continuing education preferred
• Passion for giving back to the community
• Ability to pass background check
• References

Successful applicants will be able to demonstrate the following:

• Impeccable business ethics
• Outstanding interpersonal skills that allow effective working relationships with diverse patient and medical practice populations, including listening, sales, and problem-solving skills
• Strong work ethic and ability to work independently with limited supervision
• Strong oral and written communication skills
• Creating, identifying, and capturing sales opportunities
• Ability to solve problems and provide solutions and/or escalate to the appropriate personnel
• Ability to learn on-the-job and implement professional feedback

Job Type: Full-Time

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Education:

• Associate (Preferred)

Experience:

• Customer Service and/or Front Office: 3 years (Required)

Work Location: In person