Front Office Specialist

Description JOB TITLE: Front Office Specialist

JOB SUMMARY: Welcome and greet patients and visitors. Responsible for optimizing the patient’s satisfaction, keeping the reception and waiting areas running smoothly, obtaining all necessary patient demographic and insurance information

REPORTS TO: Front Office Manager

Requirements DUTIES/RESPONSIBILITIES: (This list may not include all the duties assigned)

• Welcomes patients and visitors, in person or on the telephone; answering or referring inquiries, determine needs and direct accordingly while exhibiting excellent customer service.
• Check patients in, verify and obtain the necessary demographic, insurance and financial information.
• Update and maintain the appropriate information into the electronic billing and medical record.
• Collect applicable copayments and balances due.
• Scheduling appointments and printing patient schedules as needed.
• Checks, sorts and delivers mail daily. Work through returned mail and update addresses, if available.
• Assess and notify clinical staff for patients with ambulatory difficulties.
• Communicates effectively and professionally with patients, visitors, physicians, and coworkers through various communication channels.
• Maintains a clean and orderly work environment by performing daily cleaning of general areas.
• Attend meetings as required and other duties as assigned.
• Adapts to changes in job responsibilities to meet the evolving needs of the health center

May perform additional job-related duties and responsibilities as needed to support patient care, departmental operations, and organizational goals.

Required Skills/Abilities

• Work is performed in the reception and business office areas. It involves frequent contact with patients.
• Interaction with others is constant and interruptive.
• Work may require multiple assignments that require attention to detail. Several tasks are required on a continual basis.
• Ability to work a flexible schedule as needed.

Education/Experience

• Extensive knowledge of front office registration and scheduling processes
• Knowledge of medical terminology and privacy guidelines
• Excellent oral and interpersonal skills
• Ability to follow office and regulatory policy and guidelines
• Critical thinking and problem solving
• Ability to establish and maintain effective working relationships with patients, employees, physicians, and the public
• High school graduate or equivalent.
• Minimum of one-year work experience in the medical office setting required.

Physical Requirements

• Work may require sitting and standing for long periods of time; also stooping, bending and stretching for files and supplies.
• Occasionally lifting files or paper weighing up to 50 pounds.
• Work requires manual dexterity sufficient to operate a keyboard proficiently.
• Close visual acuity needed to view computer screens, paperwork and forms.