Front Office Spv

About us

PINKHOTELS is a hospitality company dedicated to delivering exceptional guest experiences through outstanding service, innovative facilities, and a commitment to excellence. We pride ourselves on creating welcoming environments where our guests feel valued and our team members thrive. Our properties are designed to reflect local culture whilst maintaining the highest international standards of hospitality.

About the role

We are seeking a Front Office Supervisor to join our team at our North Lombok property in West Nusa Tenggara. This is a contract position that offers an exciting opportunity to lead and supervise our front office operations, ensuring seamless guest experiences from arrival through departure. As Front Office Supervisor, you will play a vital role in maintaining service excellence, managing team performance, and upholding PINKHOTELS' reputation for outstanding hospitality. You will be responsible for overseeing daily front office activities, supervising staff, and serving as a key point of contact for guest relations and operational matters.

What you'll be doing

• Supervise and manage front office staff, including receptionists and guest relations personnel, ensuring adherence to company standards and procedures
• Oversee check-in and check-out processes, maintaining efficiency and accuracy whilst delivering exceptional guest service
• Address guest inquiries, complaints, and special requests promptly and professionally, ensuring guest satisfaction and loyalty
• Monitor and manage front desk operations, including telephone systems, reservation systems, and guest communication channels
• Maintain accurate records and reports related to occupancy, reservations, and guest information
• Conduct staff training and development programmes to enhance service quality and professional standards
• Manage the front office budget and control operational expenses within assigned parameters
• Coordinate with other hotel departments to ensure smooth operations and exceptional guest experiences
• Ensure compliance with health, safety, and security procedures throughout the front office area
• Prepare and present performance reports to management regarding operations, guest feedback, and staff performance

What we're looking for

• Proven experience in a front office supervisory or leadership role within a hospitality establishment, preferably in a hotel or similar guest-facing environment
• Strong knowledge of front office operations, reservation systems, and guest management procedures
• Excellent communication and interpersonal skills with the ability to interact professionally with guests and staff at all levels
• Demonstrated leadership and team management capabilities with experience in staff training and development
• Proficiency in hospitality management software and computer systems
• Strong problem-solving skills and the ability to handle guest concerns with grace and professionalism
• Attention to detail with excellent organisational and time management abilities
• Fluency in English is essential; knowledge of additional languages is advantageous
• A genuine passion for hospitality and commitment to delivering outstanding guest service
• Flexibility to work shifts, including evenings, weekends, and public holidays as required by operational needs

What we offer

At PINKHOTELS, we value our team and are committed to creating a supportive and engaging work environment. We offer competitive remuneration commensurate with experience and qualifications. This contract position provides the opportunity to develop your supervisory and management skills whilst working in a dynamic hospitality setting. You will benefit from working with a professional team dedicated to excellence, access to ongoing training and professional development opportunities, and the chance to make a meaningful impact on our guests' experiences. We foster a collaborative culture where your contributions are recognised and valued.

Apply now

If you are an experienced Front Office Supervisor ready to lead our front office team and deliver exceptional guest experiences, we would love to hear from you. Please submit your CV, a cover letter highlighting your relevant experience, and any supporting documents to join PINKHOTELS in North Lombok.