Front Office Staff

About the role

Are you passionate about delivering exceptional customer service? We are seeking a driven and dedicated Front Office Staff to join our team at PT. BIA SENYUM SEHAT INDAH' in Badung Bali. This full-time role is an integral part of our Front Office and Guest Services team, responsible for ensuring a seamless and memorable experience for all our guests.

What you'll be doing

• Greeting and welcoming guests with a warm, friendly, and professional approach
• Handling check-in and check-out procedures efficiently and accurately
• Responding promptly to guest inquiries and requests, providing exceptional customer service
• Assisting guests with luggage, transportation, and other concierge-related tasks
• Maintaining a clean and well-organised front office environment
• Liaising with other departments to ensure a smooth and coordinated guest experience
• Adhering to all company policies, procedures, and safety standards

What we're looking for

• Proven experience in a front office or guest services role within the hospitality industry
• Strong communication and interpersonal skills, with the ability to interact with guests from diverse backgrounds
• Excellent problem-solving and decision-making abilities, with a customer-centric approach
• Proficiency in English, both written and verbal, with the ability to communicate effectively
• Flexibility and adaptability to work in a fast-paced, dynamic environment
• A passion for hospitality and a commitment to delivering exceptional customer service

What we offer

At PT. BIA SENYUM SEHAT INDAH', we are committed to providing a supportive and rewarding work environment for our employees. We offer competitive salary, opportunities for career advancement, and a range of benefits to support your well-being and work-life balance.

About us

PT. BIA SENYUM SEHAT INDAH' is a leading hospitality company in Bali, Indonesia, known for our exceptional service and commitment to creating unforgettable guest experiences. With a strong focus on innovation and sustainability, we are dedicated to being the preferred choice for both leisure and business travellers.

If you are excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.