Front Office Staff

About the role

Valstar Hotel is seeking a dedicated Front Office Staff member to join our team in Badung, Bali. This is a full-time position that plays a vital role in creating exceptional first impressions and ensuring seamless guest experiences from the moment of arrival. As Front Office Staff, you will be at the heart of our hospitality operations, managing guest interactions, reservations, and administrative functions that directly impact guest satisfaction and loyalty. This position is essential to maintaining our reputation for outstanding service excellence.

What you'll be doing

• Welcoming guests upon arrival and checking them in promptly whilst maintaining a warm and professional demeanour
• Processing guest reservations, amendments and cancellations with accuracy and attention to detail
• Answering guest enquiries regarding accommodation, facilities, local attractions and services
• Managing guest accounts, processing payments and handling billing inquiries
• Coordinating with housekeeping, maintenance and other departments to address guest requests and concerns
• Maintaining accurate guest records and updating reservation systems in real time
• Providing concierge services, including restaurant recommendations, transportation arrangements and activity bookings
• Handling guest complaints professionally and resolving issues to ensure satisfaction
• Performing checkout procedures and arranging luggage assistance
• Monitoring hotel occupancy rates and assisting with revenue management initiatives
• Contributing to a safe and secure environment by adhering to security protocols

What we're looking for

• Previous experience in a front office or guest services role within the hospitality industry, preferably in a hotel or resort environment
• Excellent communication skills in English; additional languages are advantageous
• Strong customer service orientation with a genuine passion for exceeding guest expectations
• Proficiency in hotel management systems and basic computer applications
• Ability to remain calm and composed whilst handling multiple tasks and guest interactions simultaneously
• Exceptional attention to detail and organisational skills
• Professional appearance and demeanour
• Reliability and punctuality with a flexible approach to shift work
• Team player mentality with the ability to collaborate effectively with colleagues across all departments
• Problem-solving skills and initiative in addressing guest needs
• Knowledge of Badung, Bali and local attractions is preferred