Front Office Staff

About the role

The successful candidate will serve as the first point of contact for guests and visitors, ensuring exceptional customer service while efficiently managing front desk operations.

Key responsibilities

• Welcome guests and visitors with a professional and courteous attitude
• Handle guest check-ins and check-outs accurately and efficiently
• Answer telephone calls, emails, and other inquiries promptly
• Provide information about company services, facilities, rates, and promotions
• Manage reservations, cancellations, and room assignments, if applicable
• Process payments, issue receipts, and maintain accurate transaction records
• Coordinate with housekeeping, maintenance, and other departments to ensure excellent guest service
• Resolve guest concerns or complaints professionally and escalate issues when necessary
• Maintain the cleanliness and organization of the front office and reception area
• Prepare daily reports and perform other administrative tasks as assigned

About you

• At least 1 year experience in a hotel industry
• Knowledgeable with Microsoft