FRONT OFFICE STAFF

About the role

Pour Kings Enterprises Inc. is seeking a dedicated Front Office professional to join our team in Makati City, Metro Manila. This is a full-time position that serves as the crucial first point of contact for our guests, setting the tone for their entire experience with us. As a Front Office team member, you will be at the heart of our guest services operations, responsible for delivering exceptional customer care, managing check-ins and check-outs, and ensuring seamless coordination across all guest-facing departments. This role is essential to maintaining our reputation for outstanding hospitality and creating memorable experiences for every visitor.

Key responsibilities

• Greet and welcome guests upon arrival with a warm, professional demeanour and assist with check-in procedures
• Process guest registrations accurately and efficiently using property management systems and other relevant software
• Handle guest inquiries, requests and complaints with professionalism, problem-solving skills and a commitment to resolution
• Manage room assignments and coordinate with housekeeping and maintenance departments to ensure guest satisfaction
• Provide concierge services, including local information, restaurant recommendations, transportation arrangements and activity bookings
• Process check-outs, manage billing inquiries and handle payment transactions securely and accurately
• Maintain front desk appearance and organization, ensuring all necessary materials and information are readily available
• Communicate effectively with other departments to coordinate special requests, maintenance issues and guest needs
• Monitor and respond to guest communications via telephone, email and in-person interactions
• Assist with basic administrative tasks including mail handling, reservations updates and record keeping

What we're looking for

• High school diploma or equivalent; additional hospitality qualifications or certifications are advantageous
• Proven experience in a front office, guest services or customer-facing hospitality role
• Excellent communication skills in English, both written and verbal; multilingual ability is highly desirable
• Strong proficiency with property management systems and computer applications
• Exceptional customer service orientation with the ability to remain calm and courteous under pressure
• Outstanding organizational skills and attention to detail with the ability to manage multiple tasks simultaneously
• Professional appearance and demeanour with a genuine passion for delivering hospitality excellence
• Ability to work flexibly, including early mornings, evenings, weekends and public holidays as required
• Strong numerical skills for handling cash transactions and billing inquiries accurately
• Teamwork mentality with the ability to collaborate effectively across departments and contribute to a positive workplace culture

Apply now

If you are a customer-focused professional with a passion for hospitality and meet the above requirements, we would like to hear from you. Please submit your CV, a cover letter and any relevant certifications to Pour Kings Enterprises Inc. to be considered for this exciting opportunity to join our Front Office team in Makati City, Metro Manila.