Front Office Staff

FRONT OFFICE STAFF

Company: PT. NXT LVL SPORTS ASIA
Location: Badung, Bali
Employment Type: Full-time

About the Role

Nomads Padel Village is looking for a friendly, professional, and service-oriented Front Office Staff member to create a welcoming experience for our guests and members.

The successful candidate will be responsible for handling guest inquiries, managing bookings and reservations, assisting with check-ins, providing information about our facilities and services, and supporting the smooth daily operations of the Front Office. The ideal candidate has excellent communication skills, a positive attitude, and the ability to deliver outstanding customer service in a dynamic sports and lifestyle environment.

Key Responsibilities

• Welcome and assist guests, members, and visitors in a friendly and professional manner.
• Handle inquiries through walk-ins, phone calls, WhatsApp, email, and other communication channels.
• Manage bookings and reservations for padel courts, gym sessions, classes, wellness services, and other facilities, as applicable.
• Provide accurate information about facilities, services, schedules, pricing, promotions, and membership options.
• Assist with guest registration, check-in, check-out, and other front desk procedures.
• Coordinate with relevant departments, including Padel, Gym, Wellness, Restaurant, and Kids Club, to ensure smooth operations.
• Handle guest requests, feedback, and complaints professionally, escalating issues when necessary.
• Assist with payment processing and coordinate with the cashier or Finance team when required.
• Maintain accurate booking records, guest information, and daily operational reports.
• Ensure the reception area remains clean, organized, and presentable.
• Support administrative tasks and other operational duties assigned by the supervisor.

Qualifications & Requirements

• Minimum high school diploma (SMA/SMK) or equivalent; a diploma in Hospitality, Tourism, Business Administration, or a related field is an advantage.
• Minimum 1 year of experience in Front Office, Reception, Customer Service, or a related position.
• Good command of English, both spoken and written, is required.
• Strong communication, interpersonal, and customer service skills.
• Familiarity with booking systems, POS systems, Microsoft Office, and basic computer operations.
• Well-organized, detail-oriented, and able to manage multiple tasks efficiently.
• Professional appearance, positive attitude, and a guest-oriented mindset.
• Able to handle guest inquiries and complaints calmly and professionally.
• Able to work collaboratively with different departments.
• Willing to work on a shift schedule, including weekends and public holidays, according to operational needs.

Please use the following email subject format: Name_Front Office Staff.