Front Office Supervisor – Broadbeach

Meriton Suites currently has an opportunity available for a Front Office Supervisor at our Broadbeach, Queensland property.

About the Role

As the Front Office Supervisor, you will work to ensure the efficient running of the Hotel’s Front Office including providing seamless service to our guests. You will work in a professional environment which includes a clear career progression pathway as well as the opportunity to work with and learn from experienced leaders.

Your key responsibilities

• Train, mentor, allocate tasks to and supervise Front Office team members to ensure a quality operation.
• Courteously and accurately respond to guest enquiries including anticipating guest needs.
• Resolve customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Ensure the safety of guests and staff by following procedures and reporting any suspicious activity.
• Effectively communicate and liaise with all departments to ensure the servicing of guests.

To be successful in this role you will have

• Similar experience in a 4-star or 5-star hotel.
• Previous experience delivering training (desirable).
• Previous knowledge of a Property Management System
• Excellent verbal communication skills.
• A passion for the hospitality industry.
• Impeccable grooming and presentation.
• Ability to work in a team environment and under pressure.
• Full availability to work a 7-day rotating roster.

Why Meriton Suites?

• Australia’s largest owner-operator of apartment-style hotel suites, with 23 locations and 6,210 suites nationally
• Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne
• ‘Merit Academy’ our online training platform to further develop your skills and knowledge
• Paid Parental leave
• Access to Employee Assistance Program (EAP) to provide professional and personal advice
• Team Member accommodation discounts
• Friends and Family discounts
• Kudos – Monthly recognition awards
• Team activities and social events
• Induction program for all new starters

Join us

If you would like to be considered for this opportunity, please click on the Apply Now tab below.

Only short-listed applicants will be contacted within 7 days of application. Permanent residents only may apply. Please note that we will not consider external agencies as recruitment for this role is handled internally.