Front Office Supervisor

Front Office Supervisor

Shimla, North India

ABOUT KERTEN HOSPITALITY

Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, lodging, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Lodging, Food Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International local travellers. The Group s current pipeline of lodging includes projects in numerous countries in the Middle East, Europe, and North Africa region. An expanding development pipeline of more than 55 lodging projects representing over 4,500 keys planned across our international development pipeline.

Our Impact Every destination we develop and every concept we bring to life is driven by purpose and rooted in ESG, locality, sustainability, innovation, meaningful collaborations, that nurture ecosystems supporting community growth, guided by our values of Connection, Curation, Innovation, and Leading the Way .

ABOUT THE PROPERTY

A premium lifestyle destination set within one of North Indias most iconic hill stations, blending colonial heritage, Himalayan charm, and contemporary hospitality. The property features 40 thoughtfully designed rooms and suites, including Superior Rooms, Deluxe Rooms and Suites, offering a refined retreat for upscale leisure travellers, families, and boutique explorers.

The hotel positions its culinary offering as the regions first Michelin-aspiring destination, with seasonal tasting menus and global comfort classics celebrating local terroir alongside internationally curated cuisine. Wellness facilities include a heated swimming pool, dedicated wellness rooms, and conference areas, complemented by curated experiences that connect guests with Shimlas heritage architecture, vibrant promenades, mountain lifestyle, and natural surroundings. The property is also positioned as a leading venue for luxury destination weddings in the region.

Location: Shimla, North India

ABOUT THE ROLE

KEY RESPONSIBILITIES

• Support the daily operations of the front office, including reception, reservations, concierge, and guest relations, ensuring smooth and efficient shift performance.
• Supervise front office associates during assigned shifts, ensuring service standards are consistently met and team members are supported.
• Lead by example in delivering exceptional guest experiences, ensuring a warm welcome and smooth check-in and check-out processes.
• Handle guest requests, concerns, and complaints promptly and professionally, escalating when necessary.
• Ensure accuracy in billing, guest accounts, and cash handling procedures during the shift.
• Coordinate closely with Housekeeping, Maintenance, and other departments to ensure rooms readiness and seamless guest flow.
• Monitor shift operations, occupancy updates, and daily reports, ensuring all records are accurate and up to date.
• Ensure compliance with hotel policies, procedures, and brand standards at all times.
• Assist in training and guiding new team members, supporting their development on the floor.
• Maintain a positive, guest-focused atmosphere within the team, ensuring professionalism and teamwork throughout the shift.

EXPERIENCE SKILLS

• Diploma or Bachelor s degree in Hospitality Management or a related field.
• 2-4 years of front office experience, with previous supervisory or team-leading exposure preferred.
• Good knowledge of PMS systems.
• Strong communication and problem-solving skills, with the ability to handle guest situations calmly and efficiently.
• Organized, detail-oriented, and able to manage multiple tasks during busy shifts.
• A proactive, service-driven attitude with a passion for guest experience.
• Fluency in English and Hindi; knowledge of additional regional Indian languages is an advantage.

JOINING OUR TEAM MEANS

• Competitive Compensation : A rewarding package tailored to your experience.
• Career Growth : Opportunities for advancement within our dynamic organisation.
• Inclusive Environment : A vibrant and inclusive workplace that encourages collaboration.
• Shared Purpose: Working with passionate people who live our values every day - connecting, innovating, curating, and leading the way together.

Apply CRAFT YOUR CAREER. - Kerten Hospitality

Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.